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These terms set out the rules that apply when you access koitotot, create an account, and use any part of our platform — from the game lobby to your wallet. Availability depends on local law and the eligible regions where koitotot operates, so please read through before you start.
When you open an account with us, you agree to these terms in full. They govern every part of your interaction with koitotot — the games you browse, the sessions you start, and every transaction you initiate through your account wallet. We hold the right to update these terms when our services change, and we will communicate material updates through your registered account contact. Payments processed via OVO, GoPay, or ShopeePay are subject to the specific rules of each payment provider alongside ours. Your account wallet reflects transactions in real time, and any dispute over a wallet movement should be raised with our support team first before escalating to a payment provider. Access to koitotot is permitted only where local law allows. If you are in a jurisdiction where online gaming services are restricted, these terms do not confer any right of access. We do not make eligibility decisions on behalf of local regulators — that determination sits with you and the applicable laws in your region. Any breach of these terms may result in account suspension pending review.
Our terms cover four distinct areas of your relationship with koitotot. Understanding which parts of your experience each area governs helps you know exactly where to look when a question arises.
Your login credentials, session activity, and account settings fall entirely under these terms. We set the conditions for how accounts are created, maintained, and closed. If access is suspended or restricted, the reason will be communicated to your registered contact.
Deposits and withdrawals through OVO, GoPay, or ShopeePay are governed by these terms alongside the rules of each respective payment service. Transaction records are visible in your account dashboard after login. Disputes over amounts or timing should be submitted to support.
Games, graphics, and text available inside the koitotot lobby are our content or content licensed to us from studios including Pragmatic Play and PG Soft. You may access this content under the licence these terms grant you — you may not copy, extract, or redistribute it.
Payment rails and studio game content operate under their own separate terms. koitotot is not liable for third-party service interruptions. Where a payment provider or game studio applies an additional condition, that condition applies alongside ours, not instead of them.
These terms are not only obligations — they also set out what you can do. You have the right to review your full transaction history at any time through the account dashboard. If a personal detail on your account is incorrect, you can request a correction by contacting support with the relevant documentation. If you believe a rule in these terms has been applied incorrectly to your account, you can raise a formal question through our support channel. We aim to respond to account queries within a reasonable window based on current support load. Any account change — including a wallet verification request via OVO or GoPay — is processed in line with the steps shown in your account panel, and those steps take precedence over any general description here. You can also request that your account be closed. Closure requests are handled through support, and any remaining wallet balance is settled according to the process displayed in your account at the time of the request.
Your full transaction history is accessible from your account dashboard after login. Each entry shows the payment method used, the amount, and the status. If a record looks wrong, note the transaction reference and bring it to support.
Personal details linked to your account — including your registered contact and wallet verification status — can be updated by submitting a correction request through support. Verification steps are shown inside your account panel.
If you believe these terms have been applied incorrectly, submit a written question to our support team with the relevant account details. We will review and respond based on the record we hold for your account.
You can close your account at any time by contacting support. Any wallet balance remaining at the time of closure is settled via your verified payment method — OVO, GoPay, or ShopeePay — following the steps shown in your account at closure.
Questions about how these terms apply to your account, a specific transaction, or a wallet action can be directed to our support team through any of the channels below. For account-specific queries, have your account reference ready so we can pull up your record without delay.
Open the chat widget from inside your account for the fastest response on terms-related questions.
Send a written query to our support address for detailed policy questions or account correction requests. Include your account reference.
The Help Centre inside your account covers common terms questions, wallet rules, and the steps for raising a correction request.
We take the security of your account seriously. Sessions are protected by encryption, and your account credentials are stored in hashed form — we never hold your password in plain text. Cookies are used to maintain your session state and support navigation inside the lobby; you can manage non-essential cookies through the settings shown in your browser or via the cookie preference panel on the site. We retain transaction and account records for the period required to manage disputes and comply with applicable obligations. If you close your account, records are retained for a defined retention window before deletion. The contact for data and security queries is our support team, reachable through the channels listed in the section above.
Your account session is encrypted in transit. Login activity is logged and visible in your account panel. If you notice a session you do not recognise, contact support immediately to lock the account.
We use session cookies to keep you logged in and functional cookies to support the lobby. Non-essential cookies can be adjusted in your browser settings or through the preference panel shown on the site.
Transaction records and account data are held for the period needed to manage disputes and meet applicable obligations. Retention periods are shown in the full privacy policy linked inside your account settings.
To request a change to your account data, ask about retention, or flag a security concern, contact our support team via live chat or email. Include your account reference so we can locate your record.
These questions cover what visitors most often ask after reading through the terms. If your question is not here, our support team can work through the specifics of your account with you directly.
These terms apply to every person who creates an account on koitotot and accesses any part of the platform — including the game lobby, account wallet, and support channels. Access is only permitted in regions where local law allows it.
Yes. Your full transaction history is available inside your account dashboard after login. Each entry shows the date, payment method — OVO, GoPay, or ShopeePay — the amount, and the current status. Contact support if a record is missing or appears incorrect.
Raise a written query through our support channel and include your account reference. Our team will review the specific record and respond with the basis for the decision. You can escalate further if you are not satisfied with the initial response.
Submit a correction request through support with the relevant documentation. The verification steps you need to follow are shown inside your account panel, and they take precedence over any general description in these terms.
We retain account and transaction records for the period required to manage disputes and meet applicable obligations. If you close your account, a retention window applies before deletion. The full retention schedule is available in the privacy policy linked inside your account settings.
Contact our support team through live chat or email to initiate account closure. Any wallet balance remaining at the time of closure will be settled via your verified payment method — OVO, GoPay, or ShopeePay — following the steps displayed in your account when you make the request.